Support

Are you a player or a parent with a question about your club website or our apps?

Get Help

Sales

Ready for a demo? Have a quick question? Drop us an email and we'll be glad to help!

Email Sales

Demo

Ready to replace your out-dated platform with something better?

Schedule a Demo

Careers @ Crossbar

We're Crossbar, a St. Louis, MO based company on a mission to optimize youth sports with our league and club management software. We provide organizations everything they need to run their day-to-day operations.

It’s an exciting time to join Crossbar. Our company is growing rapidly: we experienced a 241% year-over-year revenue growth in 2021 and we are on pace to top that performance in 2022.

Back to Job Listings

Customer Success Lead

We are looking for an experienced customer success representative to lead our customer-centric operations.

As the customer success lead, you will…

  • Work with new customers during the on-boarding process to ensure a smooth transition onto our platform.
  • Build relationships with customers, helping to maintain our excellent retension rate, and growing our referral network.
  • Analyze customer trends, turning customer thoughts into focused feedback for the product
  • Improve support response times by building out help documentation and by creating repeatable processes.
  • Help build out training materials, including videos.

About You

You have experience in customer success with a B2B web-based company. You are both empathetic and technically capable of solving customer’' problems. You can navigate uncharted territories - you are our first CS hire – and don’t mind creating processes where they don’t yet exist.You like the idea of “owning” all aspects of our CS business - from implementation strategies, to growing user engagement, and building out our help desk and customer resources.

Qualifications

  • 3+ years customer success experience, preferably at a SAAS startup.
  • A knack for building deep customer relationships & teaching others to do the same.
  • Excellent problem solving and critical thinking skills.

Bonus if you have:

  • Experience running webinars.

What is it like working at Crossbar?

We started Crossbar because we wanted to spend more time with our kids. While we work exceptionally hard during work hours, we're committed to our lives outside of working hours and we expect the same from our team.

  • Strong starting salary for qualified candidates.
  • We cover 75% of medical premiums for each full-time team member and their dependents.
  • Four weeks of annual PTO.
  • Flexible work environment - we are a Remote first company with an HQ in St. Louis for those who prefer to work in an office.
  • The chance to work closely with the Executive Team.