At Crossbar, we pride ourselves on building a strong, collaborative culture focused on delivering top-notch service to our customers. One of the key players in making that happen is Josh Mapel, a valued member of our customer service team.

Crossbar: Hi Josh! Thanks for taking time to chat. Let's start with an easy one. Who is your favorite sports team?

Josh Mapel: Good question! Definitely the Kansas City Royals.

CB: Nice choice! Did you play any sports growing up?

JM: I did! Three actually. Baseball, basketball, and soccer.

CB: Wow, you were busy! Tell us about a bucket list item of yours.

JM: Oh for sure to go on a safari!

CB: What's your favorite part of being apart of the Crossbar team?

JM: I love the culture and the fact that everyone is committed to the same goals of giving our customers great service. The team is always willing to step in and help out wherever they can.

CB: We love that. Tell us about your favorite Crossbar feature currently?

JM: My favorite Crossbar feature is the ability to give parents and family members visibility to their players schedule. Everything is in one place for them and schedules can even be synced with Google, Apple, and Outlook calendars to easily be able to keep track of everything that's going on!

CB: Agreed. That is definitely one of our best features! Lastly, tell us your favorite thing about Crossbar customers?

JM: My favorite part of working with Crossbar customers is how excited they are to be using our platform. Conversations are very positive, knowing they are giving the members of their club a great and user-friendly experience.

Josh Mapel’s commitment to customer satisfaction and his love for teamwork are at the heart of what makes Crossbar such a trusted platform. With dedicated specialists like Josh, we’re confident that our customers are always in great hands.